Truck Shipments -
1. When your order reaches the dock in your city, the freight line will
call you to arrange delivery
2. You must have someone home to accept delivery and assist the driver
in unloading the truck. Most large, truck shipped items come with curbside
delivery and they can be heavy and cumbersome. Please have enough manpower
on hand to safely off-load your items. We will send a truck with a lift
gate if possible. The driver is not required to assist you in unloading
your merchandise, fortunately most drivers are helpful.
3. Check the number of cartons against the number specified on the bill
of lading. Note if there are any missing cartons
** If Possible: Call us before the driver leaves. We will be able
to assist you in the procedures for receiving a damaged shipment and
start
the process for getting you replacement merchandise. 1 888 814-7531
4. Any carton that appears to be damaged in any way should be opened
and inspected. If you suspect any damage, open the carton in front of
the driver.
5. If any carton appears to have been opened and resealed, it must be
noted on the freight bill as possible shortage. Note any damage or shortage
on the delivery sheet and the driver must sign the receipt with the notations
before you sign it.
6. Open and inspect all cartons immediately after you receive your order.
If there is any hidden damage, save all cartons and packaging materials
from the damaged item. All items must be inspected Immediately (i.e..
do not store the cartons in the garage for three weeks, open them,
find damage and then advise us there is hidden damage) We will not
be able to file a freight claim and your items will not be covered
under our policies or warranty if we are not advised of any problems
at the time you receive your order.
7. DO NOT REFUSE THE SHIPMENT!! this will only delay the re-order and
freight claim by weeks and you will be responsible for any storage and/or
delivery charges incurred by the refusal.
8. KEEP THE DAMAGED ITEMS! Once the freight claim is filed the carrier
may request an inspection of the damaged items. After the claim is settled,
the carrier may choose to pick up the damaged merchandise. We will inform
you if the items are to be picked up or sent back to us. DO NOT DISPOSE
OF THE ITEMS unless we advise you to do so. If the merchandise is not
available for pick up, you will be charged for all damaged items in addition
to the replacement items.
9. Contact us at 1 888 814 7531 if there are any damages or shortages.
We will file the freight claim and re-order any missing or damaged items.
- All cartons were received by the carrier in excellent condition and
were packed with great care by experienced packers using standard approved
methods. Therefore, the carrier is responsible for lost or damaged merchandise. |
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